Full-Stack Product Designer

Over a decade of experience leading the design and development of innovative digital products and systems. My diverse skillset spans multiple disciplines, processes, and environments, enabling me to provide a holistic and comprehensive approach throughout all phases of the software/app product lifecycle.

  • Strategic Planning
  • Research & Analysis
  • Roadmap Development
  • Protoyping
  • UI / UX Design
  • Conversation Design
  • Systems Design
  • Design &plus Engineering Systems
  • Information Architecture
  • Product Documentation
  • QA / UA Testing
  • Fine-Tuning

Advocate for versatile solutions and intelligent ecosystems

Known for being a high-energy, high-practice advocate for creating best-in-class software products that not only solve today's challenges, but also considers the future lifecycle. Delivering comprehensive solutions that integrate better, can be produced more efficiently, and are designed to evolve and adapt over time, allowing them to last longer and cost less.

Specializing in emerging technologies

A life-long learner, always following the latest design and tech trends to stay ahead of curve and find inspiration for my own work, to ensure my continued ability to deliver innovative, thoughtful, meaningful, and well-designed user-focused experiences, and intelligent omnichannel ecosystems.

  • Artificial Intelligence
  • Generative AI
  • Conversational AI
  • Named Entity Recognition (NER)
  • Supervised Learning
  • Neural Networks
  • Chatbots / Voice Assistants
  • Machine Learning (ML)
  • Natural Language (NLP/NLU/NLG)
  • Large Language Models (LLM)
  • Internet of Things (IoT)
  • Immersive AR/VR
  • Blockchain
  • Cryptocurrency
  • Decentralized Applications
  • Non-Fungible/Fungible Tokens
  • Metaverses
  • Web3

Passionate and proven leader

A driven and accomplished design leader with an unwavering passion for excellence. Proven ability to foster cross-functional collaboration, inspire teams, and deliver innovative software solutions that drive business success for organizations of all sizes.

Industry experience

Extensive knowledge and experience solving complex problems, overcoming design challenges, and improving ways-of-working at some of America's largest and most respected businesses. Frequently referred to as a "man of many hats", able to fill and bridge gaps throughout the product lifecycle, with a diverse portfolio spanning across several; industries, disciplines, environments, processes, tech-stacks, and channels.

  • FINTECH

  • Bank of America
  • Charles Schwab
  • Wells Fargo
  • RETAIL / E-COMMERCE

  • Expedia
  • Family Dollar
  • Lowe's Companies
  • PRODUCTS

  • Web / dWeb / Mobile / Voice Apps
  • Conversational + Generative AI
  • Omnichannel Servicing
    (IVR, Chat, SMS/Text, Integrated Messaging)

* * * * *

KNOWLEDGE & EXPERTISE

Known for being a high-energy, high-practice advocate for creating best-in-class software products that not only solve today's challenges, but also considers the big picture and future lifecycle within the product ecosystem. Delivering comprehensive solutions that integrate better, can be produced more efficiently, and are designed to evolve and adapt over time, allowing them to last longer and cost less.

  • Accessibility + Inclusion
  • Artificial Intelligence
  • Conceptual Thinking
  • Conversation Design
  • Data Privacy &plus Compliance
  • Design Systems
  • Design Thinking
  • Generative AI
  • Human-Centered Design
  • Journey Maps
  • Lean/SAFE/Agile Development
  • Machine Learning
  • Natural Language (NLP/NLG/NLU)
  • Omni/Multi-Channel Design
  • Persona Development
  • Product Governance
  • Standards + Best Practices
  • Story Creation + Documentation
  • Usability Testing
  • User Research
  • User + Task Flows

+ + +

TOOLKIT

Comprehensive and continuously evolving list of frequently used tools and platforms I use for architecting, designing, and delivering work.

  • Adobe CC
  • Amazon Web Services (AWS)
  • Android / iOS / Windows
  • Axure
  • BotSociety
  • ChatGPT
  • Conversation Builder
  • Dialog Flow
  • Fabble
  • Figma + FigJam
  • Google Cloud Platform (GCP)
  • Hubspot
  • IBM Watson
  • InVision
  • iRise
  • Microsoft Azure
  • Microsoft LUIS
  • Miro
  • OmniGraffle
  • OpenAI
  • Principle
  • Salesforce
  • Sketch
  • Voiceflow

< / >

Web Languages

Able to read, write, and manipulate code – However, it is not one of my top skills. Much better coders are plentiful, but there aren't many other designers that understand how code works, know how to think like a developer, and are able to have intelligent conversations with engineers to collaborate effectively, brainstorm ideas, and troubleshoot technical issues.

  • HTML5 4 stars
  • CSS3 4 stars
  • PHP / MySQL 3 stars
  • Action Script 4 stars
  • JavaScript 3 stars
  • jQuery 3 stars